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	<title>SheTech Live &#187; customer service</title>
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		<title>the power of service</title>
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		<pubDate>Sat, 09 May 2009 12:06:14 +0000</pubDate>
		<dc:creator>Rebekkah Hilgraves</dc:creator>
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		<description><![CDATA[A story of both abysmal and exemplary customer service, from the same airline, on the same night...<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.shetech.com&amp;blog=4935412&amp;post=148&amp;subd=shetech&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>the power of yes</title>
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		<pubDate>Sun, 11 Jan 2009 21:45:01 +0000</pubDate>
		<dc:creator>Rebekkah Hilgraves</dc:creator>
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		<category><![CDATA[design]]></category>
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		<description><![CDATA[Why are we so fond of bad news? Likewise, why are we so fond of "no"? Instead of finding reasons why something cannot be done, isn't it better to get creative about finding ways to say "yes"?<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.shetech.com&amp;blog=4935412&amp;post=107&amp;subd=shetech&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">With a wink and a smile</media:title>
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