the power of service
Posted: May 9, 2009 Filed under: customer service, general | Tags: customer service 1 Comment »This weekend, SheTech is on the road. More accurately, SheTech is in airports. I’m traveling for client meetings and encountered some interesting examples of both outstanding and abysmal customer service–from the same airline!
You may or may not be aware that United‘s regional shuttle service is operated by a number of smaller carriers, depending on where you are. At my home airport, Knoxville’s McGhee-Tyson Regional Airport (TYS), Comair runs it. You may have heard rumors about how Comair runs its service (or lack thereof), and I can attest to those rumors. Okay, I’ll just say it: Comair Read the rest of this entry »
Rebekkah Hilgraves
Theresa
andyscherer
Peter Mancini
alexasteele
the power of yes
Posted: January 11, 2009 | Author: Rebekkah Hilgraves | Filed under: blogging, design, economy, election, marketing, networking, search engine friendly, social media, writing | Tags: customer service, customer support, economy, good news, language, news, positive attitude, social commentary, social media, social network | 2 Comments »Why are we so fond of bad news? It’s like that morbid compulsion to crane your neck at an auto accident to see if–heaven forbid!–anyone was seriously injured, and then breathe a sigh of relief that it wasn’t you (though if you crane your neck far enough, it might be!). We watch the headlines with the same morbid fascination, shaking our heads and clucking our tongues at some stranger’s (or strangers’) misfortunes.
We watch and drool…until the bad news finds its way to our doorstep.
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