Posts Tagged customer service
the power of service
A story of both abysmal and exemplary customer service, from the same airline, on the same night…
Continue Reading 1 comment May 9, 2009
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the power of yes
Why are we so fond of bad news? Likewise, why are we so fond of “no”? Instead of finding reasons why something cannot be done, isn’t it better to get creative about finding ways to say “yes”?
Continue Reading 2 comments January 11, 2009