the power of grateful
Posted: November 26, 2010 Filed under: community, general | Tags: community, family, friends, Thanksgiving Leave a comment »In the Americas, especially the US and Canada, today is Thanksgiving: the day to look back at the hardships we have endured and to count the blessings we enjoy, especially having gotten through those hardships.
The food is part of it, the family gatherings, the football (I remember the men all gathering around to watch the Army-Navy game when I was a child–big Navy family), and if we remember to do it, we look around at one another and realize how lucky we really are.
Yes, even in the midst of the aforementioned hardships, we’re still lucky. Blessed, if you will.
And now, in these uncertain years, we would do well to remember it. While yet we breathe, we still have phenomenal opportunity to get it right, or make it right, whatever “it” happens to be: the chance to forgive a loved one, even if you can’t do it to his or her face; the chance to change a bad habit or change your heart or recognize hurt or love and do something about it.
This past year, I spent most of my time in New York, working on a contract that turned out to be a great opportunity for learning, even while I struggled with my own demons and my own body’s reaction (not good) to living in Manhattan. As much as I love New York, as I like to say, New York doesn’t love me so much.
In the end, though, I came away with vast new knowledge, new affiliations, new experience and a much better understanding of my own abilities–and perhaps more importantly, my own limitations.
I came home.
To East Tennessee.
Yep, I can now call it home, because it is. I was greeted by friends who had missed me, warts and all; greeted by one of the most gently beautiful landscapes in the world; greeted by my humble home, of which I am now so proud, because it’s my humble home.
So this year, I’m grateful for my home, my family, all of whom I love; grateful for my friends, to whom I can now give my whole heart and not hold part of it back for greener pastures; grateful for the experiences, good and bad, that make me who I am today; grateful for surviving my difficult life and continuing to learn from it.
There’s so much more, because I’m certain as I’m sitting here that there are a zillion more blessings of which I’m not aware.
And I’m grateful because I had a truly lovely day today, and tomorrow is another day, another chance to get something right, do something good, choose something beautiful.
And always to love.
the power of community service
Posted: May 15, 2009 Filed under: general | Tags: 911, community service, domestic violence, e911, leaps.tv Leave a comment »Yesterday was a significant day for me in in interesting way: I took part in a webinar for LEAPS.TV (http://leaps.tv
) around the topic of domestic violence 911 call handling. We had a panel of experts from local E911, two different police forces and Haven House, a local domestic violence shelter and advocacy service.
This webinar was wildly successful from the standpoint of attendance alone, and certainly from the information being exchanged between panel members and the audience.
Being the moderator, I had my hands full juggling technical issues (inevitable in a program as complex as this one was), fielding questions and keeping the conversation fluid. Much more than this, the topic is of great personal interest to me, and it was extremely important to me that the information itself be passed around and shared so that every participant benefited, and came away with new ideas.
It worked.
The response so far has been tremendous; so much so that we’re already planning follow-up sessions.
Domestic violence is an epidemic. Over half of the calls that come into an E911 service have to do with domestic violence, and thousands upon thousands of cases occur each year. It represents among the riskiest calls a responding officer can take (remember what happened in Pittsburgh), and getting the right information, at the right time, to the right people, can literally be a matter of life and death.
In the course of working with Haven House and the members of the LEAPS.TV panel, I have learned a great deal and shared a great deal.
I firmly believe everyone–everyone–should participate in community action of some kind. My cause need not be your cause, nor yours be mine. But service to our neighbors is a giant part of how this country came to be built. Reach out. Help. Be part of your community.
the power of service
Posted: May 9, 2009 Filed under: customer service, general | Tags: customer service 1 Comment »This weekend, SheTech is on the road. More accurately, SheTech is in airports. I’m traveling for client meetings and encountered some interesting examples of both outstanding and abysmal customer service–from the same airline!
You may or may not be aware that United‘s regional shuttle service is operated by a number of smaller carriers, depending on where you are. At my home airport, Knoxville’s McGhee-Tyson Regional Airport (TYS), Comair runs it. You may have heard rumors about how Comair runs its service (or lack thereof), and I can attest to those rumors. Okay, I’ll just say it: Comair Read the rest of this entry »

