Comments on: the power of service http://blog.shetech.com/2009/05/09/the-power-of-service/ .marketing beyond boundaries. Fri, 30 Dec 2011 20:55:45 +0000 hourly 1 http://wordpress.com/ By: SheTech http://blog.shetech.com/2009/05/09/the-power-of-service/#comment-12 Mon, 11 May 2009 15:53:05 +0000 http://blog.shetech.com/?p=148#comment-12 Update to this trip: I’m back home now, after an uneventful return trip (aside from the early hour). I did notice, however, that on this morning’s flight, several people were allowed on the plane as close as two minutes before departure time. Same airport, same airline, different gate crew, run by Alliance rather than Comair.

Furthermore, that very annoying trip out on Friday was the last flight that night. Being permitted on that plane would have actually resulted in United spending less money to remedy the situation. Instead, they ended up paying for several hotel rooms, meal and trip vouchers. The gate crew at C20 on Friday night were not only mean-spirited, they were shortsighted enough to cost United many hundreds of extra dollars (I was not the only passenger to fall victim to their arbitrary decision). One wonders how many times this has happened, and how much money such people have cost the company.

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